What we do

Management Training

Your clients both deserve and want to deal with, well trained professional managers.

Good managers want to be trained to improve their skills and knowledge and there is plenty of evidence to suggest they will leave an organisation if it is not offered to them.  

Competence and Emotional Intelligence that managers display while performing their role, is a key reason why staff stay, remain engaged and thrive in their job.

What are you waiting for?!  We can help you identify what it is that your managers need and we use some unusual and interesting methods and techniques to engage our delegates when we train them!

We design whatever is needed for our clients’ particular challenges and the list below is just a small sample of what we have been asked to design and deliver over the years:

  • Inspirational Leadership
  • How to deliver an effective performance review
  • Handling customer complaints
  • How to train staff effectively
  • Developing assertiveness skills
  • Having difficult conversations/giving negative feedback
  • How to manage a customer focussed team
  • Engaging hearts and minds
  • Recruitment and interviewing skills
  • Time management 
  • Teambuilding (using Belbin Team Roles)
  • Communication skills
  • Presentation skills
  • World class service
  • Friendly banter or unacceptable behaviour
  • Upselling
  • Effective sales techniques for sales teams 
  • Supervisory skills
  • The art of delegation
  • Coaching and mentoring skills