What we do

Mystery Customer Programmes

We are experts in mystery customer programmes, with over 25 years experience in the design and implementation for golf clubs, hotels, restaurants, pubs, leisure clubs, café’s and bars all over the UK and Europe. 

If you want comprehensive and independent feedback on your operation, we can provide it.

If you believe your customer service standards are not being maintained, we can sort it. 

If you are concerned at staff behaviour, we will identify it.

If you have great staff you want recognised, we will find them.

We believe we have the most carefully recruited and best trained assessors anywhere and we go to extraordinary lengths to train them to produce the most comprehensive and useful reports for you.