Human Reality believes that you cannot make a silk purse out of a sow’s ear.
In recruitment terms, this means that time and focus must be invested in hiring the right “raw material” so to speak. The old adage “hire for attitude and train for skill” is very true where customer service is concerned.
You wouldn’t buy a car without a test drive so why would you “buy” a member of staff and put them in front of your precious customers, without first checking that they actually like people?!
Human Reality will help you put together a rigorous recruitment process from the moment you decide you need to hire someone, right through to their appointment and induction.
Clients may need us to re-visit employer branding, conduct Belbin profiling, a range of assessments relevant to the role, interview and objective setting. Our only aim is to ensure you appoint suitable people who will also embrace and add to your organisation’s culture and ethos.